The fine print, legible
Policies, in plain language.
These are the operating rules every session runs on. The full Terms of Service and Privacy Policy say the same things in longer sentences.
Sessions
- Sessions happen on-platform — a video link is generated per booking and emailed before the session.
- Recordings are OFF by default. A session is only recorded if both parties explicitly opt in.
- Tastemakers speak from lived experience, not as licensed professionals. Nothing in a session is financial, medical, or legal advice — and tastemakers won't frame it that way.
Cancellation & no-shows
- Free cancellation up to 24 hours before the session start.
- Inside 24 hours, the session is charged. (Reschedule before the window closes and it's free.)
- Member no-show: the session is charged.
- Tastemaker no-show: automatic full refund to the member, and the tastemaker takes a strike. Three strikes pauses them from the directory.
Refunds
- Tastemaker no-show → automatic refund, no ticket required.
- Technical failure on our side that prevents the session → refund or free rebook, your pick.
- A session happened but genuinely missed the brief → email us within 48 hours; a human reviews every case. We're small enough to be fair.
Ratings
- Ratings are double-blind: neither side sees the other's rating until both are in (or the window closes).
Payouts
- Tastemakers are paid weekly via Stripe Connect.
Safety & conduct
- The anti-harassment policy applies both directions — members and tastemakers alike. Violations end accounts.
- All tastemakers are 18+. Verified during vetting.